Fees & Policies
At Rosehill College, we are committed to providing a transparent and comprehensive overview of the fees and policies that apply to our international students. This page is designed to help you understand the costs associated with your education and the policies that govern your experience as a member of our college community.
Here, you will find detailed information about tuition fees, accommodation costs, and other related expenses, along with essential policies regarding payment schedules, refunds, and academic requirements. Our goal is to ensure that you are fully informed and prepared to make the most of your educational journey at Rosehill College.
Whether you are planning your budget, reviewing payment options, or seeking clarity on specific policies, this page will guide you through the financial and procedural aspects of studying with us.
Orientation and Full Integration
Under the guidance of our Director of International Students, new students take part in a comprehensive orientation programme. This programme introduces them to Rosehill College and helps them to understand school expectations.
Students are integrated into regular classes from Years 9 to 13. From Year 11 onwards, students can study the National Certificate of Educational Achievement (NCEA), which is New Zealand’s main secondary school qualification under the National Qualifications Framework (NQF).
Pastoral Care and Support
Rosehill College has had many years of experience hosting international students from all over the world. The College takes the welfare and education of their students very seriously and is a signatory to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. We have agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students, as published by the Ministry of
Education. Copies of the code are available on request from the College or from the New Zealand Ministry of Education website.
Your Rights and How to Raise Concerns
At Rosehill College, we are dedicated to ensuring that all international students have a positive and supportive educational experience. If you ever feel that your rights have been violated or that you have been treated unfairly, we encourage you to speak up. We take all complaints seriously and have established clear procedures to address your concerns.
1. Initial Steps:
- Talk to Us: If you have a complaint, we recommend that you first try to resolve the issue directly by discussing it with the person or department involved. Often, concerns can be addressed quickly and effectively through open communication.
- Contact the International Student Office: If your issue is not resolved, or if you feel uncomfortable addressing it directly, please contact our International Student Office. Our staff is here to listen to your concerns and help guide you through the next steps.
2. Formal Complaint Process:
If your complaint cannot be resolved informally, you have the right to file a formal complaint. Rosehill College follows a structured process to ensure that all complaints are handled fairly and efficiently.
- Submit a Written Complaint: You can submit your complaint in writing to the International Student Office. Please provide as much detail as possible, including the nature of the complaint, any relevant dates, and the steps you have already taken to resolve the issue.
- Review and Response: Your complaint will be reviewed by the appropriate college authorities. We will investigate the matter and provide you with a response within a specified timeframe.
3. Escalating Your Complaint:
If you are not satisfied with the outcome of your formal complaint at Rosehill College, or if you believe that the issue involves a breach of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice, you can escalate your complaint to external authorities.
- New Zealand Qualifications Authority (NZQA): The NZQA handles complaints about breaches of the Code of Practice. You can submit your complaint online through their complaint website or refer to their guide on how to make a complaint.
- Ministry of Education: For further information on the regulations and your rights as an international student, please visit the Ministry of Education's website.
4. Support and Advice:
If you need help understanding the process or require assistance at any stage, please don’t hesitate to contact our International Student Office. We are here to support you and ensure that your concerns are heard and addressed appropriately.
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